General Terms & Conditions
All relations between Provider and the Customer are governed by these general terms, unless agreed otherwise.
Unless the parties agree otherwise, the Contract shall be deemed concluded at the moment the Customer makes a booking, followed by an immediate payment in full (through our secure online payment gateway) and Matineé sends an E-ticket via email as a confirmation of the booked services.
Resevation only is not available. The tickets have to be paid in full during the booking process online.
During the booking process the Customer has to provide full name and surname, email address (needed for delivery of the e-ticket) and phone number. Provider does not sell or share any information, provided by the Customer, with third parties. System automatically sends your order to the specified e-mail. This order with proof of payment is a valid e-ticket. Order is confirmed immediately after the payment is made.
Cancelation by the Customer
All, paid in full and confirmed, bookings cannot be cancelled and are non refundable. There maybe an option to change the date, at least 2 working days prior to the original date of service (subject to availability and further agreement with Provider at firstname.lastname@example.org or tel. +420777227853). No refund policy applies, if the customer did not attend the service on the ordered date or the new rescheduled date.
Changes to an existing confirmed booking
Each substantial change, requested by the Customer, on an existing confirmed booking, particularly change of date of service has to be done at least 2 working days prior the original date of service. The confirmation of such changes is at the will of Matineé only and Matineé reserves the right to decide if the change is possible.
Cancellation by Matineé
Provider reserves the right to cancel scheduled service in case of any unforeseen events, due to force of nature or technical difficulties. Matineé will inform the Customer without any delay, in case such a situation as described above occurs, as long as the client did provide his contact information, especialy phone number during the booking process. Based on further agreement between Provider and the Customer, Provider will refund the full amount back to the Customer, or, if agreed by the customer, Provider will reschedule service to another date. If the Customer is unable to reschedule to another day and will claim the right to a refund, Provider shall process the refund without any delay. Based on further agreement with the Customer, Provider will refund total amount back to the Customer in cash at the place of service.
Assignment of rights and duties
Provider shall be entitled to assign rights and duties arising from the contractual relations to third parties.
Credit card payments are accepted for online bookings ONLY, through our secure payment gateway at www.matinee.cz. The rates offered online reflect all current promotions. Any new special promotions are not applicable on an existing e-ticket.
Concert program is subject to change. Provider shall not be responsible for any personal injury, illness or death, damages or losses, personal items theft caused to the Customer. By embarking, the customer assumes all risks involved, whether expected or unexpected.
Contractual relations of the Customer and Provider are governed by the Czech law. In case of any discrepancies between the language versions, the Czech version shall prevail. These general terms are effective from 1.1.2010, replacing any other previous general terms.